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The Bernard Group Privacy Policy

The Bernard Group Privacy Statement / Terms and Conditions

The High Performance Mindset at Work Website

The Bernard Group Pty Ltd A/C Bernard Family Trust (trading as The Bernard Group)  is the owner of the course; The High Performance Mindset at Work (HPMW).  The course is provided via the URL also owned by The Bernard Group

The Bernard Group may update any of the information below by posting changes on this website at any time. You should check this page regularly to ensure you are up to date with the current Policies / Terms & Conditions / Contact  (Privacy Statement, Terms & Conditions, Security, Disclaimer and Contact) as labeled below relating to this website.  If you would like to discuss any of the following content, please contact The Bernard Group.

I.               PRIVACY STATEMENT
II.              TERMS & CONDITIONS
II a.           SECURITY
II b.           DISCLAIMER



Your privacy is important to The Bernard Group. No information that personally identifies you is collected when you simply browse the site.

  1. We use the information gathered to administer your account and to aid you in your learning experience through a set number (3) follow up e-mails following the course completion. The Bernard Group does not sell customer details to a third party. All information that is collected on this website will be kept strictly confidential as we respect the right of users to remain anonymous.
  2. Your email address may be used to contact you with any future news we may want to share with you regarding further courses or information.  You will have the option to opt out receiving these emails by replying to the email and requesting to be removed from the contact data list.
  3. Information may be collected from individual surveys you have completed in the e-learning course (HPMW) to provide you with automated individual feedback.  Information collected from some completed surveys may be shared on a strictly anonymous basis for research or with the organisation that has licensed or purchased the e-learning course (HPMW) that you are accessing.
  4. The Bernard Group may release personal information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements (iii) protect the rights, property or safety of The Bernard Group, our users, or others or (iv) collect information for academic research.
  5. The Bernard Group will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

The Bernard Group will store all the personal information you provide on its secure servers. This will be on third party vendors and hosting partners servers.  Security measures are put in place to protect your information and to help ensure that your data is safe and secure.

Information relating to e-commerce transactions entered into this website will be protected by encryption technology. This is the SSL (secure sockets layer) which encrypts all data sent between the customer and the server.



By using this website and the e-learning course (HPMW) accessed via the website you consent to the terms and conditions listed on this page.

  1. This website is hosted in Australia. If you are using the website from outside Australia, by providing your information to this site, you are consenting to the transfer of your information to Australia for processing and maintaining in accordance with the Privacy Statement and our Terms of Use. You are also consenting to the application of Australian law in all matters concerning this site.
  2. The cost for the online purchase of the e-learning course (HPMW) is included in the course pricing brochure accessed from the website Home Page link: Click here for pricing details.
  3. All purchases carried out on this website are final and non-refundable. An exception to this is if difficulties are encountered while accessing the course purchased.  Contact will generally be made within 48 hours of receiving email seeking support.  If extensive support has been exhausted and access to the purchased material is still not accessible, a refund will be provided on receipt of proof of purchase.
  4. All goods and services purchased within Australia attract the Australian Federal Government Goods and Services Tax (GST) of 10%. Purchases outside of Australia are exempt from GST. The total GST paid is shown in the Tax Invoice. All monetary values shown on this site are Australian Dollars (AUD).
  5. Upon payment confirmation you will be emailed an acknowledgment/receipt together with notification that a follow up email with username (the email address you provide) and password to access the course will be sent soon after.
  6. The course will be available to you for a period of 60 days from the date of receipt of payment. Course completion is designed to take place within 30 days.  A further 30 days is provided for course review or late completion.
  7. You must not use this website:
    • in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, purpose or activity.
    • to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
    • to conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without The Bernard Group’s express written consent.
    • to transmit or send unsolicited commercial communications.
    • for any purposes related to marketing without The Bernard Group’s express written consent.
  8. Access to certain areas of this website is restricted. The Bernard Group reserves the right to restrict access to areas of this website, or indeed this entire website, at The Bernard Group’s discretion. If The Bernard Group provides you with a user ID and  password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential and are not to be used by anyone else.
  9. The website and its contents are subject to copyright.  The Bernard Group owns or has licensed from third parties the intellectual property used in this website. You may print single copies of any pages of this e-learning course, workbook and book chapters for your own personal and non-commercial use. You must not otherwise reproduce any material in this course in any form without permission. Requests and enquiries concerning reproduction and rights should be addressed to The Bernard Group.
  10. The Bernard Group takes the protection of its copyright very seriously.

If The Bernard Group discovers that you have used its copyright materials in contravention of the above terms, The Bernard Group may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials. You could also be ordered to pay legal costs. If you become aware of any use of The Bernard Group’s copyright materials that contravenes or may contravene the license above, please report this by email to


We have created a secure transaction environment for commerce on the Internet.

  1. Payment Processing

We use a third party supplier to process online payments, which are transacted on a secure server using SSL (secure sockets layer). The company we use is eWay, one of the world’s largest and most highly renowned e-commerce transaction and payment companies.

When you purchase goods or services online from us, you are transferred to eWay’s secure server environment where the complete transaction is processed. You will be informed that you are entering a secure environment (which is demonstrated by a padlock symbol) and the URL will contain https://.

If we process an online credit card transaction on your behalf, the personal credit or debit card information you provide us with is only used for the purpose of processing that transaction, and is not stored on our system.

At no time during the online payment process are we provided with your personal credit or debit card information, which is processed and encrypted completely by eWay. The High Performance Mindset at Work website does not store sensitive financial information on customer purchases, nor is it at any time made available to us.

The Bernard Group cannot guarantee the security of any transmission via email. Account payment details such as credit card numbers should not be emailed or transmitted other than through our secure payment options.

  1. The Bernard Group uses cookies on this website, in order to maintain session information that the user is authorised to view.
  2. The Bernard Group uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store and use this information. Google's privacy policy is available at:


  1. The information contained on this website and in the e-learning course (HPMW) is provided by The Bernard Group in good faith. The information is believed to be accurate and current at the date the information was placed on this website.  The Bernard Group does not accept any responsibility for the accuracy or completeness of any information or material contained in this site. 
  2. You indemnify The Bernard Group against any claim, action, proceeding, judgment, damage, loss, expense or liability incurred or suffered by, or brought, made or recovered against us or the organisations in the consortium in connection with any breach by you of these terms of use.
  3. Neither The Bernard Group nor its affiliates, directors, officers, employees, agents, contractors, successors or assigns will be liable for any damages whatsoever arising out of, or in any way related to, the use of information on this site and any other site linked to this site. This limitation applies to direct, indirect, consequential, personal, special, punitive or other damages you or others may suffer, as well as damages for loss of profits, business interruption or the loss of data or information.
  4. Some of the information and/or graphics found on this website, linked sites or e-learning course (HPMW) content may not be suitable to your cultural and/or religious background.
  5. Any legal issues arising in relation to the use of this website or e-learning course will be dealt with under the laws of Victoria, Australia. Illegal activity under those laws will be a violation of these terms, but as the website is accessible worldwide you should be aware that you could be prosecuted under the laws of other jurisdictions too.



The Bernard Group Pty Ltd A/C Bernard Family Trust

The Bernard Group
Level 27
101 Collins Street,
Melbourne Vic 3000 Australia

Telephone: +61 3 9653 6432


Last modified: Tuesday, 3 December 2013, 05:43 PM